Privacy Policy

Effective Date: 1 June 2023

Our contact details 

E-mail:contact@rdengineered.com

Introduction

At RD Engineered Solutions Limited, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information provided to us by our customers when using our website or engaging in business transactions with us. We encourage you to read this Privacy Policy carefully to understand how we handle your personal information.

1. The type of personal information we collect 

1.1 Personal Information: We may collect various types of personal information from our customers, including but not limited to names, addresses, phone numbers, email addresses, and job titles. We only collect personal information that is necessary to fulfill the purposes outlined in this Privacy Policy.

1.2 Non-Personal Information: We may also collect non-personal information about our customers, such as demographic information, IP addresses, browser type, and referring pages. This information is used to analyze trends, administer the website, track users' movements, and gather broad demographic information for aggregate use.

2. How We Use Your Information

2.1 Customer Service: We may use the personal information provided by our customers to respond to inquiries, provide customer support, and deliver requested services.

2.2 Communication: With your consent, we may use your contact information to send you promotional materials, newsletters, or other information about our products, services, and events. You have the right to opt-out of receiving such communications at any time.

2.3 Business Transactions: We may use your personal information to process transactions, fulfill orders, and provide requested services. This may include sharing information with third-party service providers, such as shipping companies or payment processors, solely for the purpose of completing the requested transaction.

2.4 Internal Purposes: We may use personal and non-personal information for internal purposes, such as improving our website, enhancing our products and services, conducting research and analysis, and monitoring the effectiveness of our marketing campaigns.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating our business and delivering services to our customers. These service providers are contractually bound to use the personal information solely for the purposes of providing the requested services and are obligated to maintain the confidentiality and security of the information.

3.2 Legal Requirements: We may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to comply with applicable laws, regulations, legal processes, or enforceable government requests.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, customer information may be transferred as part of the transaction. We will notify customers via email and/or prominent notice on our website before their personal information becomes subject to a different privacy policy.

4. Data Security

We are committed to ensuring the security of our customers' personal information. We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Children's Privacy

Our website and services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If you believe we have inadvertently collected personal information from a child, please contact us, and we will take steps to promptly delete the information.

6. Your Rights

You have certain rights regarding your personal information, including the right to access, update, correct, or delete your information. If you wish to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this Privacy Policy.

7. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the nature of the personal information, the purposes for which it was collected, legal obligations, and business needs.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies on our website to enhance your browsing experience and collect information about how you interact with our site. These technologies may collect non-personal information such as your IP address, browser type, and browsing patterns. You can manage your cookie preferences through your browser settings.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We have no control over the content, privacy practices, or security of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication. Your continued use of our website after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

RD Engineered Solutions Limited 

Email: privacy@rdengineered.com

We will endeavour to address any inquiries or concerns in a timely and appropriate manner.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

By using our website or engaging in business transactions with us, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or provide us with your personal information.

13. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@rdengineered.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Last Updated: 01 June 2023